1. SHIPPING & DELIVERY:

Do you ship to my city and location?

  • For a superlative customer experience, we have decided to deliver each furniture product personally. We would request you to check the delivery service points with your correct pin-code. We are coming to other cities very soon and will keep you posted!
  • What is the estimated delivery time?
  • Products are typically dispatched within 48 hours of order confirmation.
  • All the products are transported and delivered using the Evok delivery network for all its furniture range and for all Décor and Furnishing items we use third party courier agency.
  • While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
  • For customized orders, the estimated delivery time is 12 - 15 days starting from the day of shipping. The day of shipping is indicated on your product page at the time of order. Please note that we will NOT be able to ship customized orders earlier than the indicated time.
  • Are there any shipping charges or any additional hidden charges?
  • No, shipments are free of charge. Any additional charges like Octroi, entry taxes are paid by Company. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not.
  • How do I track my order?
  • We try our best to deliver your product before you can even think 'Where is it now?' :) i.e. well within 10 days of your order (or 10 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 12 - 15 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number or email us at evokcare@evok.in. Currently there is no online mechanism to check the status of your order.
  • What should I check when the product is delivered to me?
  • Please check for all the following items when the product is delivered to you:

1. Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations

2. In case there is some dust or a lack of shine on your funiture, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it

3. For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well

4. For all products that require wall installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home

5. For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 10 mm difference), then our team will install bushes at the foot of that leg to balance the product better.

6. For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it

7. Currently we make sure that the internal areas of storage products are well finished to not have any loose pieces / splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas

8. Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products

9. Hard wood products may expand a small extent during the summer months because of which some drawers may get stuck! There is nothing to worry on this front - if you give a call to our customer care team, our after-sales service team will come and minimize the expansion effect by sanding (using sand paper) on the sides of the product

  • Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
  • What if I have received a damaged product?
  • We have highly specialized quality control team, that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or write to us at evokcare@evok.in.
  • Our team will assess the damage and revert with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
  • What if I do not like the product or cannot take delivery of my order?Can I cancel the order?
  • We,at Evok, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.

In the rare case when you absolutely don't like the product or don't have the space to keep it or have some unforeseen circumstances that make you cancel the order, you have to raise the same at the time of delivery. The following restocking fees are applicable:

For products priced less than Rs. 10000 (other than sofas)

1. In case you want to exchange the item for a different product that is priced lesser by more than Rs. 500, then there will be additional charge of Rs.500.00.

2. In case you want to exchange the item for a different product that is priced up to Rs. 500 lesser than the current item, then an additional charge of Rs. 500 reduced by the differential price between two items will be levied

3. In case you want to exchange the item for a product that is priced equal to or more than the current product, then an additional charge of Rs. 500 plus the differential price will be levied

4. In case you absolutely want to cancel your order and don't want any other products, then a cancellation charge of Rs. 1500 will be levied against your order. For products priced above Rs. 10000 (other than sofas)

5. In case you want to exchange the item for a different product that is priced lesser by more than Rs. 1,000.00, then there will be additional charge of Rs.1,000.00.

6. In case you want to exchange the item for a different product that is priced up to Rs. 1000 lesser than the current item, then an additional charge of Rs. 1000 reduced by the differential price between two items will be levied

7. In case you want to exchange the item for a product that is priced equal to or more than the current product, then an additional charge of Rs. 1000 plus the differential price will be levied

8. In case you absolutely want to cancel your order and don't want any other products, then a cancellation charge of Rs. 3000 will be levied against your order

For Sofas: We cannot offer exchanges or cancellations of any kind on sofas.

FOR ALL PRODUCTS: Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year service warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. Our delivery staff will assist the customers with any questions they have.

2. PAYMENT METHODS

1) Which forms of payment do you accept?

We currently support following payment options on our website:

  1. Visa and Master Card
  2. Credit Card.
  3. Debit Card.
  4. Net Banking
  5. Evok Gift Vouchers & Gift Cards
  6. Pay at Store

2) What is Pay at store Payment?

Pay at store allows you to pay for your order with cash/card at any company owned EVOK store.

To place an order using “pay at store” you need to select “pay at store” payment option on website’s payment page.Orders using “pay at store” payment option can be placed in two ways.

  1. Placing order online at home:- Place order using “pay at store” in comfort of your home and carry the copy of order confirmation mail to store for payment.

  2. Placing order online at store:- you can also place order online at company owned store premises as well and produce the mail copy for payment at store.

All order placed using “Pay at store” option will be valid for 3 days from order date, within which payment needs to be made for order to be successful. If order duration is more than 3 days from order date then order will be deemed cancelled and fresh order needs to be placed.

None of the order placed using “pay at store” would be handed over at store.Your order will reach to your delivery address as specified in mail copy within 15 working days.

3) How does Part Payment work?

  • We do not offer part payment option for any for any of our products.

4) Can I return the order to courier boy and take my cash back from him?

  • No, the courier boy is not an authorized person to accept a parcel return/an open parcel and return your cash. In an unlikely event, if you want to return the product, please contact our customer support team or check product return policy .

5) How do I buy an Evok product on EMI?

  • You can buy on EMI by setting up an EMI on your Credit Card while making a payment, as per the issuer's banks policies. More detail can be found under respective products page, where EMI is available.

6) What should I keep handy for my online transaction?

  • Please keep following things ready at the time of online transactions:

1. For Credit Cards keep your card which has the details of card holder name, number, CVV and expiry date and your 3D secure password / OAC.

2. For Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC or IPIN handy as well.

3. For Net Banking you need to keep your account number as well as your IPIN handy.

7) Is it safe to use my credit card, debit card or net banking?

  • Online shopping with Evok is absolutely safe. Transactions with Evok are via the payment gateway PayU which is both VeriSign Secured® as well as PCI compliant. The VeriSign Secured® Seal is the most trusted security mark on the Internet. PCI stands for Payment Card Industry and PayU is compliant with the global information security standards defined for organizations which handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe.

8) Does evok.in store my card or account information?

  • Evok.in does not collect or store your account information at all. Your transaction is authorized at multiple points, first by PayU and subsequently by Visa/Mastercard/American Express/Banks directly without any information passing through us. However we monitor and review transactions on an on-going basis, to identify possible fraudulent situations and take immediate corrective actions to mitigate/limit any damage caused/likely to be caused from the same.

9) Will I be asked to share card information, account information or passwords over phone or email?

  • The Evok team will never request you to share any of your payment details over email or over phone. In fact you should not be sharing this information with anyone else.

10) What should I do if a transaction fails?

  • Transactions could fail due to multiple reasons. Please check for the following:

1. Information passed on to payment gateway is accurate i.e.: name, account details, billing address, password (for net banking)

2. Your Internet connection is not disrupted in the process

If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to evokcare@evok.in or call our customer support team for any help.

3. PLACING AN ORDER

1. How do i place an order online?

Browse through our products to find what you want by using the menu along the top of the screen. If you know exactly what you want, use the search function at the top middle of the screen to quickly locate your item.

Choose the product and number of items you want and click on the "Add to Cart" button. You can then continue your shopping until you are ready to pay. If you wish to view the products in your shopping basket while you are shopping, click on "My Bag " at the top right hand side of the page.

When you have chosen all of your items, you need to click on “My Bag” to view all the products you have choses. Then to pay for the products you need to click on the "" button and follow the very simple instructions on screen through our secure one page checkout process.

If you have any difficulty placing your order online please do not hesitate to contact us on +919243033033 (Monday - Saturday 9.00am to 7.00pm, Sunday 10.00am to 5.00pm).

2. How do I choose a different delivery address?

All you need to do is sign in to the My Account area of our website, go to the Address Book and add the address. Once you have saved the new address this will always be available to choose when you go through the Checkout process.

3. Can I place an order over the phone?

Yes you can. Simply call our helpful Customer Support team on +919243033033 (Monday - Saturday 9.00am to 7.00pm, Sunday 10.00am to 5.00pm) and they will assist you in the buying process.

4. Do I need to set up an account to place an order?

If it is the first time you have placed an order with us there is no need to register your details if you are in a hurry. Click on 'Guest Checkout' and follow the instructions. When you get time it is well worth setting up an account so that you can track your orders.

5. What information will I receive when I have placed my order?

If you have placed your order online, you will immediately see an Order Summary. If we have your email address we will send you an email confirmation that your order has been placed and updates on its progress until it is delivered. If there are likely to be any delays in sending your order to you we will email or call you.

6. Can I change my order?

It depends on what stage your order has reached. We do try to process all our orders as soon as possible after they have been placed so that you receive them quickly. If you find you need to change your order, you should call us immediately on +919243033033 (Monday - Saturday 10.00am to 7.00pm, Sunday 10.00am to 5.00pm) as there may be an opportunity to make the changes you require. If the order is already in progress in our warehouse then it will not be possible to make changes and the order will be sent as it was placed. Our team will of course help you resolve any issues this may present.

7. Can I cancel my order?

You can cancel an order for any reason up to the point of dispatch, but as we try to process all our orders quickly then we strongly recommend you call us on +919243033033 (Monday - Saturday 10.00am to 7.00pm, Sunday 10.00am to 5.00pm) as soon as possible after you place the order to ask us to cancel. If possible, please make sure you have your order number to hand. You will find this on your order confirmation email.

4. EMI payment:


1. I have been charged full amount of the transaction

At first full amount is charged and later converted in EMI normally within 7 working days. Please contact your card issuing bank in case 7 working days have passed and transaction has not been converted to EMIs.

2. My issuing bank call center has no information on EMI conversion

The issuing bank will receive EMI request after at least 3 working days of the transaction. Then status of transactions can be provided by issuing banks.

3. The transaction amount has not converted into EMI in 7 working days

Please contact your card issuing banks in-case 7 days have passed and transaction has not been converted in EMI. Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances.

4. My bill has been generated and full amount has been charged to me

Please check transaction date and customer bill generation date, if the period is less than 7 working days then customer needs to speak to issuing bank to determine how much to pay. The bank might convert the EMI at a later date and change bill payment.

5. Sum total of all EMIs is more than the transaction amount

The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction.

6. Bank has rejected EMI conversion

Customer needs to pay full amount of the transaction to bank, since EMI facility is at sole discretion of the issuing bank. Or customer can refer to refund/return policy of the merchant1