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Also in order to improve our services and response time, we are introducing contact matrix for escalations.
|
Communication Level |
Timelines |
Email Address |
|---|---|---|
|
1st Level of Communication |
Response in 24 Hour |
|
|
2nd Level of Communication |
If no response received from Level 1 within 2 working days |
|
|
3rd Level of Communication |
If no response received from Level 2 within 2 working days |
